At superclonewatches.is, every timepiece is inspected and tested before dispatch to ensure optimal performance. Our commitment to quality continues even after the watch is delivered, through a structured and transparent after-sales service policy.
12-Month Limited Warranty — Movement Only
We offer a 12-month warranty from the date of delivery:
Covered Under Warranty:
Internal movement issues
Accuracy or timing irregularities
Power-reserve related problems
Manufacturing defects related to the movement mechanism
If your watch develops any movement-related problem within the warranty period, we will repair or replace the movement/watch at no additional cost.
Not Covered Under Warranty
The warranty does not apply to any exterior or physical components, including:
Scratches, dents, or general wear & tear
Water damage due to improper usage
Crystal, bezel, bracelet, clasp, crown, dial, hands
Damage caused by impact, mishandling, or unauthorized repair attempts
Any modifications made by third-party technicians
Our warranty strictly applies to the movement only, not cosmetic or external parts.
Warranty Claim Procedure
To ensure a smooth service experience, the customer must follow the steps below:
1. Contact Our Support Team
Reach out to us via email/message/WhatsApp with:
Order number
Clear description of the issue
Photo or video showing the movement problem (if possible)
2. Ship the Watch Back to Us
The customer is responsible for shipping the watch back to us at the address we provide for warranty inspection and servicing.
We recommend using a reliable courier with tracking.
Ensure the watch is securely packed to avoid transit damage.
3. Inspection & Servicing
Once we receive the watch:
Our technicians will diagnose the movement issue.
Warranty repairs typically take 10-21 business days, depending on part availability.
4. Return Shipping
After servicing is complete, we will ship the watch back to the customer.
Important Conditions
- Any unauthorized opening or repair attempt automatically voids the warranty.
Customer must cooperate with standard procedures for shipping, customs, and documentation if required.
Warranty covers movement-related repair only, not the cost of shipping to us.
Our Commitment
We stand behind the quality of our watches and aim to provide smooth, professional after-sales support. While replica/super clone watches require careful handling, our 12-month movement warranty ensures that your timepiece continues to perform reliably.